Welcome to Jove! These Terms of Service (“Terms”) govern your access to and use of the Jove mobile application and related services (the “App”), operated by Jove Outdoors. (“Jove,” “we,” “us,” or “our”). By creating an account or using the App, you agree to these Terms.
1. Eligibility
You must be at least 13 years old to use Jove. If you are under 18, you may only use the App with the involvement of a parent or guardian. By using Jove, you represent that you meet these requirements.
2. Your Account
You’re responsible for maintaining the accuracy of your account information and the confidentiality of your login credentials. You’re responsible for all activity that occurs under your account. Notify us immediately if you suspect unauthorized use of your account.
3. The Jove Community
Jove connects people through outdoor sports and community events. You may join groups, RSVP to or host events, post content, and message other users. Some events are free; others require payment.
Hosts are responsible for the accuracy of the events they create, for conducting themselves professionally, and for complying with all applicable laws (including permits, insurance, and safety requirements for in-person activities).
Attendees are responsible for their own safety and conduct at any event they attend, including any inherent risks of outdoor and physical activity. Jove is not responsible for injuries, accidents, or disputes that occur at in-person events.
All users must follow our Community Guidelines, which are incorporated into these Terms.
4. Payments, Cancellations & Refunds
Paid events are processed through Stripe. Jove charges hosts a platform fee on each paid ticket sold. The platform fee is made up of the Stripe Connect fee plus Jove’s 4% fee, and it is taken from the ticket price. Attendees pay only the ticket price. Hosts see what they will earn after fees when they set a ticket price. Ticket prices must be greater than $0 and less than $300. See How Fees & Ticketing Works for details.
Host payouts: Hosts are paid 24 hours after the event. For events hosted through a group, the payout goes to the person who created the event.
Host cancellations: A host may cancel a paid event at any time. Attendees of a canceled event receive a full refund of the ticket price. If at least one ticket was sold, the host pays a $30 cancellation fee, which is charged when the host confirms the cancellation. Hosts save a card when they turn on paid events and authorize Jove to charge it for this fee.
Attendee cancellations: You may cancel your RSVP to a paid event up to 24 hours before the event’s start time and receive a refund of the ticket price minus the card processing fee, which is not refundable. Cancellations made less than 24 hours before the event’s start time are not eligible for a refund. Canceling your RSVP releases your spot to any waitlisted attendees, who may no longer be within the refund-eligible window themselves.
All sales are otherwise final. Refunds, where eligible, are issued to your original payment method and may take several business days to appear.
5. How Fees & Ticketing Works
For each paid ticket, hosts pay a platform fee made up of the Stripe Connect fee plus Jove’s 4% fee. It is taken out of the ticket price, and attendees pay only the ticket price. Fees apply only to paid tickets. Hosts will have full visibility into fees and the total amount they earn per ticket at the time of setting ticket prices for paid events.
Ticket prices must be greater than $0 and less than $300.
When hosts get paid: Hosts are paid 24 hours after the event. For events hosted through a group, the payout goes to the person who created the event.
Cancellation & Refund Policy
Welcome to Jove! These Terms of Service (“Terms”) govern your access to and use of the Jove mobile application and related services (the “App”), operated by Jove Outdoors. (“Jove,” “we,” “us,” or “our”). By creating an account or using the App, you agree to these Terms.
1. Eligibility
You must be at least 13 years old to use Jove. If you are under 18, you may only use the App with the involvement of a parent or guardian. By using Jove, you represent that you meet these requirements.
2. Your Account
You’re responsible for maintaining the accuracy of your account information and the confidentiality of your login credentials. You’re responsible for all activity that occurs under your account. Notify us immediately if you suspect unauthorized use of your account.
3. The Jove Community
Jove connects people through outdoor sports and community events. You may join groups, RSVP to or host events, post content, and message other users. Some events are free; others require payment.
Hosts are responsible for the accuracy of the events they create, for conducting themselves professionally, and for complying with all applicable laws (including permits, insurance, and safety requirements for in-person activities).
Attendees are responsible for their own safety and conduct at any event they attend, including any inherent risks of outdoor and physical activity. Jove is not responsible for injuries, accidents, or disputes that occur at in-person events.
All users must follow our Community Guidelines, which are incorporated into these Terms.
4. Payments, Cancellations & Refunds
Paid events are processed through Stripe. Jove charges hosts a platform fee on each paid ticket sold. The platform fee is made up of the Stripe Connect fee plus Jove’s 4% fee, and it is taken from the ticket price. Attendees pay only the ticket price. Hosts see what they will earn after fees when they set a ticket price. Ticket prices must be greater than $0 and less than $300. See How Fees & Ticketing Works for details.
Host payouts: Hosts are paid 24 hours after the event. For events hosted through a group, the payout goes to the person who created the event.
Host cancellations: A host may cancel a paid event at any time. Attendees of a canceled event receive a full refund of the ticket price. If at least one ticket was sold, the host pays a $30 cancellation fee, which is charged when the host confirms the cancellation. Hosts save a card when they turn on paid events and authorize Jove to charge it for this fee.
Attendee cancellations: You may cancel your RSVP to a paid event up to 24 hours before the event’s start time and receive a refund of the ticket price minus the card processing fee, which is not refundable. Cancellations made less than 24 hours before the event’s start time are not eligible for a refund. Canceling your RSVP releases your spot to any waitlisted attendees, who may no longer be within the refund-eligible window themselves.
All sales are otherwise final. Refunds, where eligible, are issued to your original payment method and may take several business days to appear.
5. How Fees & Ticketing Works
For each paid ticket, hosts pay a platform fee made up of the Stripe Connect fee plus Jove’s 4% fee. It is taken out of the ticket price, and attendees pay only the ticket price. Fees apply only to paid tickets. Hosts will have full visibility into fees and the total amount they earn per ticket at the time of setting ticket prices for paid events.
Ticket prices must be greater than $0 and less than $300.
When hosts get paid: Hosts are paid 24 hours after the event. For events hosted through a group, the payout goes to the person who created the event.
Cancellation & Refund Policy
6. Content You Share
You retain ownership of the content you post (photos, event descriptions, comments, messages). By posting, you grant Jove a non-exclusive, worldwide, royalty-free license to host, display, and distribute that content within the App. You’re solely responsible for the content you share and confirm you have the right to share it.
7. Prohibited Conduct
You agree not to:
• Violate our Community Guidelines or any applicable law
• Impersonate any person or misrepresent your affiliation with any person or entity
• Harass, threaten, or endanger any other user
• Use the App for any unauthorized commercial purpose
• Attempt to interfere with, compromise, or gain unauthorized access to the App or its systems
• Scrape, reverse-engineer, or misuse Jove’s data or technology
8. Privacy
Information we collect: account details (name, email, photo), profile information you provide (sports interests, location), event and group activity, payment information (processed by Stripe — Jove does not store full card numbers), and device/usage data.
How we use it: to operate and improve the App, personalize your experience, process payments, communicate with you about your account and events, and maintain the safety and integrity of the community.
How we share it: with service providers who help us operate the App (such as payment processing, hosting, and analytics providers), with other users as necessary for the App’s functioning (e.g., your name is visible to a host when you RSVP), and when required by law.
Your rights: you can access, update, or delete your account information from within the App, or by contacting us at [support email]. You can request a copy or deletion of your personal data at any time.
Children’s privacy: Jove is not directed to children under 13, and we do not knowingly collect their information.
Data retention: we retain your information for as long as your account is active or as needed to provide the App, comply with legal obligations, and resolve disputes.
9. Intellectual Property
The Jove name, logo, and App design are the property of Jove Outdoors. You may not use them without our written permission.
10. Termination
We may suspend or terminate your account at any time for violation of these Terms or our Community Guidelines. You may delete your account at any time from the App’s settings.
11. Disclaimers & Limitation of Liability
The App is provided “as is.” Jove does not guarantee the accuracy, safety, or quality of any event, host, or user. To the fullest extent permitted by law, Jove is not liable for any indirect, incidental, or consequential damages arising from your use of the App or attendance at any event.
12. Governing Law
These Terms are governed by the laws of the State of California, without regard to its conflict of law principles.
13. Changes to These Terms
We may update these Terms from time to time. We’ll notify you of material changes through the App. Continued use after changes take effect constitutes acceptance.
14. Contact Us
Questions about these Terms? Reach us at support@joveoutdoors.com